At Vagabond.e, we want you to be completely satisfied with your purchase. If you need to return an item, please follow the conditions and procedure described below.

Refund Policy

Return conditions

We accept returns and exchanges within 7 days of receiving your order , subject to the following conditions:

  1. Unopened items : The product must be in its original packaging, intact and in perfect condition.
  2. Defective items : If an item has a manufacturing defect, it can be returned or exchanged after inspection.

Return options

  • Refund : Once the return is validated, we will process the refund via the original payment method.
  • Exchange : Possibility of exchanging for an identical or equivalent item, depending on availability.

Exceptions

Some items cannot be returned, including:

  • Custom or special order products
  • Gift cards
  • Items are final sale

Return procedure

  1. Contact us at vagabonde.cafe@gmail.com mentioning your order number, the reason for the return and photos, if necessary.
  2. We will provide you with return instructions and the address to which to send the item.
  3. Once the return is received and inspected, we will process the refund or exchange within 5 to 10 business days .

Return shipping costs

  • If the item is faulty or we made a mistake with your order, we will cover the return shipping costs.
  • For any other return (change of mind, customer order error), return shipping costs will be charged.

We reserve the right to refuse a return that does not comply with these conditions.

For any questions, please write to us at Vagabonde.cafe@gmail.com

Delivery Policy

Delivery costs

A flat fee of $20 for all shipments to Canada.

Free shipping is offered for orders of $75 or more in Canada.

For any questions, please write to us at Vagabonde.cafe@gmail.com

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